![]() ![]() While Carbonite's email is legitimate, it's also exactly the kind of email that hackers would use to obtain users' passwords fraudulently. As many of the commenters on Carbonite's announcement have pointed out, this is a problem because Carbonite's email contains many of the telltale signs of a fraudulent phishing email: it purports to be from a reputable brand, announces a disaster, and asks users to click a link and enter their password. First of all, they notified users of the need to change their passwords via email. However, they did not handle the notification process very well. They detected hackers using stolen emails and passwords from other vendors to attempt accessing users' data, and they did the right thing by notifying their customers. The Mistake(s) Carbonite MadeĪssuming that Carbonite has diagnosed the problem correctly, they are not at fault for the initial issue. So it is perfectly legitimate and responsible for Carbonite to require you to change your password. So, if they obtained your email address and your password for, say, Amazon, they could try using that same email address and password to log into another vendor, such as Carbonite. Attackers do make the assumption, too often correctly, that people tend to use the same password for with a number of different vendors. This kind of thing is, unfortunately, common. An announcement on announcement on Carbonite's website website says that they noticed attempts perpetrated by cybercriminals to access users' accounts (and therefore their data) with "email addresses and passwords obtained from other companies that were previously attacked." Why You Should Change Your Password Starting yesterday (6/21), the popular cloud backup vendor Carbonite started sending out emails to its users notifying them that they were required to change their passwords for the service. What to Know About the Carbonite Password Problem What Carbonite Says Happened
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